Cardio Cath Lab - Specialty Services Coordinator

Summary

The purpose of this position is to coordinate cardiology specialty procedures, authorizations, and all related processes. The incumbent serves as a faculty liaison and assists with coordinating patient care with the faculty, patients and families, advanced practice professionals and nurses, Heart Center and/or other specialty team members, and other appropriate personnel.

Responsibilities

• Captures and maintains patient data in the patient health record.
• Coordinates scheduling with Cardiology Faculty, surgeons, patients and families, or Heart Center team members (routine, complex, combo, add-on, and reschedule surgical cases).
• Serves as a liaison between the Cardiology faculty surgeons, Heart Center team, advanced practice professionals and nurses, and patients and families pre and post surgery.
• Verifies patient’s insurance coverage to ensure necessary procedures are covered by an individual’s plan.
• PARTNERS WITH ADMITTING STAFF FOR SURGICAL PRE-AUTHORIZATIONS AND PATIENT FINANCIAL SERVICES AS APPROPRIATE.
• Oversees all process improvement efforts, including the creation of new process workflows, related to Heart Center scheduling.
• Provides in-person scheduling support for Cardiology faculty and patients and families during clinic appointments.
• Serves as a liaison between the Cardiology faculty, Ambulatory Services, advanced practice professionals and nurses, and patients and families pre and post clinic appointments.
• Documents/maintains patient data in patient health record.
• Provides customer service support to the department. Answers/triages/resolves inbound patient family and departmental phone calls.
• Works with patient families and care teams to coordinate information on patient grievances, and resolve customer service complaints.

Requirements

At least 3 years experience in healthcare related field

Qualifications

• Two-year Associate's degree or equivalent experience
• Pref A Place Where You Belong

Skills

Excellent communication skills, strong organizational abilities, and the ability to work independently and as part of a team.

Benefits

Employee portion of medical plan premiums are covered after 3 years. 4%-10% employee savings plan match based on tenure

Pay

N/A

Schedule

1st shift Monday - Friday