Cardiac Intake Specialist

Key Responsibilities

• Manage patient scheduling activities, including appointment scheduling, rescheduling, and coordination of patient coverage needs.
• Collaborate with Cardiac Rehab Specialists, Clinical Leads, Registered Dietitians, Program Liaisons, Nurse Practitioners, Cardiologists, and other stakeholders to support patient care operations.
• Facilitate patient onboarding activities and ensure smooth transitions throughout the rehabilitation program.
• Educate patients regarding program expectations, requirements, schedules, and participation guidelines.
• Aid patients with initial setup activities, including guidance regarding proper placement and usage of EKG monitors, pulse oximeters, blood pressure cuffs, and related equipment.
• Provide first-line technical support during patient sessions and coordinate resolution of technology-related issues.
• Collaborate with Information Technology and operational teams to address technical issues impacting session delivery.
• Develop and support contingency planning efforts related to scheduling disruptions, staffing shortages, and technology challenges.
• Utilize EMR and related systems to accurately document patient interactions, scheduling activities, and patient support needs.
• Maintain HIPAA compliance and patient confidentiality in all activities.
• Support program improvement initiatives and assist in identifying opportunities to increase operational efficiency and patient satisfaction.
• Communicate professionally and effectively with diverse patient populations and interdisciplinary clinical teams.
• Maintain accurate records, documentation, and tracking of patient-related activities.

Other Functions

• Participate in training programs, team meetings, and departmental initiatives.
• Assist with reporting, operational audits, and workflow improvement efforts.
• Support special projects and process enhancement activities.