Card Services Specialist (Temporary up to 6 months)

About the role

The primary role of a Card Services Specialist is to provide support, perform maintenance, complete servicing tasks, and deliver exceptional service to the Bank's business and commercial credit card clients. This role requires a minimum of 4-5 years' prior banking experience with advanced knowledge of card products.

Responsibilities

• Provide exceptional, professional and responsive service and support clients utilizing credit cards and ancillary card products.
• Work hand-in-hand with internal teams to ensure clients have outstanding, solution-oriented and reliable experiences.
• Ensure that the implementation and delivery of card services are completed within agreed upon timeframes, adhering to policies, procedures, and regulatory requirements.
• Provide client training on products and services ensuring best practices are implemented.
• Process requests for maintenance and modifications to existing card products and services.
• Collaborate with teammates and management in a resourceful and positive manner.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrate knowledge of and adherence to EEO policy; show respect and sensitivity for cultural differences; promote a working environment free of harassment of any type.
• Follow policies and procedures; complete tasks correctly and on time; support the company's goals and values.
• Perform the position safely, without endangering the health or safety of themselves or others and will be expected to report potentially unsafe conditions.
• Comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.

Requirements

Internally motivated, team-oriented, ability to make decisions, create change, and promote company and personal growth. Excellent interpersonal, verbal and written skills. Excellent time management and organizational skills. Proficient in Microsoft Word and Excel.

Qualifications

Advanced knowledge/experience with client service support. Bachelor's degree in Business Administration, Finance, Economics, or a related field preferred but not required.

Skills

Knowledge of card products, client service support, teamwork, collaboration, communication, time management, organization, Microsoft Word and Excel proficiency.

Benefits

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws.

Pay

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Schedule

N/A