Card Service Representative

About the role

Municipal Credit Union (MCU) has been providing affordable financial products and services to over 600,000 members since 1912. Our mission is to help hard-working New Yorkers build better tomorrows, and we strive to be the most loved financial institution in New York.

Responsibilities

• Works daily credit, debit, and ATM card inquires including claim disputes evaluations and settlements to bring efficiencies to assure quality member service.
• Respond to service events timely and efficiently.
• Perform card monitoring on a real-time or near-real-time basis to mitigate fraudulent card usage.
• Troubleshoot and resolve member concerns related to Debit and Credit cards.
• Process disputes and track claim status through resolution, escalating issues to management as needed.
• Identify and monitor high-risk transactions; recommend actions such as account holds, restrictions, or closures.
• Communicate regularly with external stakeholders, such as cardholders, other financial institutions, and law enforcement.
• Maintain adherence to Regulation as well as MCU policies and procedures.
• Monitor high-risk transactions.
• Contact members via the phone and email. Monitor activities on blocked, closed, over-the-limit, and lost or stolen accounts.
• Perform other duties as requested.

Requirements

• College degree required or equivalent relevant experience.
• Minimum 3-5 years relevant experience with card services industry and Visa/debit and credit regulations.
• Possess a sense of urgency. Effectively set priorities, allocate resources, take accountability, and achieve results.
• Possess excellent listening and analytical skills.
• Have effective organizational, problem-solving, and multi-tasking skills.
• Have excellent verbal and written communication skills.
• Be able to excel within a fast-paced, demanding environment.
• Be proficient in Microsoft for Windows Applications.

Benefits

The pay range for this position is between $17- $35.04/hr. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for an attendance bonus, 401(k) with an 8% employer contribution per pay period, and overtime eligibility. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Why you'll be a good fit

Municipal Credit Union (MCU) is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.