Card Printer Maintenance Technician - Regional

About the Role

We have an exciting opportunity at the Department of State! The Card Printer Maintenance Technician shall provide regularly scheduled onsite preventive maintenance and on-call remedial maintenance for critical agency card printers nationwide, including local test facilities, to ensure uninterrupted passport production. Unique to the position is that you will travel to and perform on-site maintenance at various locations within the geographical region. Although you are assigned to a specific location, you will be required to travel to other Department of State locations.

Responsibilities

• Deploy HV Card Printers using best practices, implement upgrades to the OS and/or hardware based on existing operations and future needs.
• Investigate and identify the root causes for open incidents and make recommendations toward mitigation steps to prevent future repeat occurrences.
• Implement changes across other functional units, providing recommendations to mitigate risk or impact to the environment.
• Review space utilization reports and make recommendations to maintain space requirements.
• Function as Level/Tier II support for analyzing, troubleshooting, and implementing solutions related to HV Printer technical problems.
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
• Produce knowledge base articles and SOPs, provide technical guidance, and assist assigned projects, suggesting efficient approaches and methods for solving problems.
• Implement configuration settings to ensure the technical integrity of the system baseline.
• Implement configuration changes as various changes are imposed on the system during the lifecycle from development through deployment and operations and maintenance.
• Prepare written and oral reports.
• Support the implementation of lifecycle refresh projects and deploy critical patches in accordance with the HV Card Printer schedules.

Requirements

Education and Experience

• 4+ years of experience
• Associate's degree or technical training
• Certification in HV Printer Vendor Training
• Secret Security Clearance

Physical Requirements

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings

About Empower AI

Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, and how they work, with the resources they have. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, reflecting the company’s commitment to hiring and supporting active-duty and veteran employees.

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.