Card Printer Maintenance Technician - High Volume

About the role

We have an exciting opportunity at the Department of State! The Card Printer Maintenance Technician - High Volume (HV) shall provide regularly scheduled onsite preventive maintenance and on-call remedial maintenance for critical agency card printers nationwide, including local test facilities, to ensure uninterrupted passport production.

Responsibilities

• Deploy HV Card Printers using best practices, implement upgrades to the OS and/or hardware based on existing operations and future needs.
• Investigate and identify the root causes for open incidents and make recommendations toward mitigation steps to prevent future repeat occurrences.
• Implement changes across other functional units, providing recommendations to mitigate risk or impact to the environment.
• Review space utilization reports and make recommendations to maintain space requirements.
• Function as Level/Tier II support for analyzing, troubleshooting, and implementing solutions related to HV Printer technical problems.
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
• Produce knowledge base articles and SOPs, provide technical guidance, and assist assigned projects by suggesting efficient approaches and methods for solving problems.
• Implement configuration settings to ensure the technical integrity of the system baseline.
• Implement configuration changes as various changes are imposed on the system during the lifecycle from development through deployment and operations and maintenance.
• Prepare written and oral reports.
• Support the implementation of lifecycle refresh projects and deploy critical patches in accordance with the HV Card Printer schedules.

Requirements

• 4+ years of experience.
• Associate's degree or technical training.
• Certification in HV Printer Vendor Training.
• Secret Security Clearance.

Physical Requirements

• Sitting for long periods.
• Standing for long periods.
• Ability to ambulate throughout an office.
• Ability to ambulate between several buildings.

About Empower AI

Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that aligns with their identity, operations, and available resources. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, reflecting our commitment to hiring and supporting active-duty and veteran employees.

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.