Car Wash Site Manager

Position Overview

As Site Manager, you’ll be the CEO of your location, responsible for:

• Leading a high-performing team (hiring, training, and inspiring 15+ employees)
• Driving membership sales and optimizing operational efficiency
• Ensuring flawless execution of daily operations, maintenance, and customer service
• Owning your site’s P&L with support from corporate leadership

Key Responsibilities

Lead Your Team (30%):

• Recruit, train, and schedule a team of 15+ employees
• Foster a culture of accountability and excellence through coaching and recognition
• Carry out performance reviews and develop talent pipelines

Drive Revenue Growth (30%):

• Provide exceptional customer service, ensuring an outstanding customer experience
• Achieve monthly membership sales targets (10%+ conversion rate)
• Analyze sales reports to identify trends and adjust strategies
• Train staff on consultative selling techniques for memberships/add-ons

Train staff on consultative selling techniques for memberships/add-ons

Oversee Operations (30%):

• Ensure 100% compliance with safety, maintenance, and cleanliness standards
• Supervise daily operations, including facility opening, closing, and maintenance
• Manage inventory, equipment repairs, and third-party vendor relationships
• Perform routine equipment maintenance and troubleshoot operational issues
• Resolve customer escalations and damage claims promptly

Financial Stewardship (10%):

• Control labor costs and minimize waste
• Manage budgets and optimize expenses to achieve financial goals
• Continuously evaluate and enhance operational and financial performance
• Complete weekly cash reconciliations and audits

About EDGE Express Car Wash

We are committed to delivering the highest standard of service and customer experience across our expanding locations in North and South Carolina, Virginia, Maryland, and Florida. Join us in shaping the future of our company and advancing your career in a supportive and growth-oriented environment.

Qualifications

• A proven leader with 3+ years of management experience in crew management, customer service, or restaurant/hospitality
• Sales-driven – You live by metrics and know how to coach a team to crush membership goals
• Operationally sharp – You spot inefficiencies others miss and fix them fast
• Customer-focused – You turn complaints into loyalty ("Let’s make this right with a membership discount")
• Hands-on – You’ll step into the tunnel or pay station to lead by example

Physical Demands

• Working outdoors, including the summer heat and the winter cold
• Standing for long periods at one time
• Lifting, pushing or pulling 40lbs or more