Car Host Seasonal Seasonal

Essential Duties And Responsibilities

• Attend safety briefings (pre-trip).
• Verify assigned car is prepared and ready.
• Assist in loading and unloading of passengers.
• Maintain safety rules.
• Be knowledgeable about the train, individual cars and scenic highlights.
• Respond to any customer inquiries with accurate up-to-date information.
• Provide superior customer service.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
• Provide First Aid/CPR/AED in the event of emergencies.
• Strong customer service skills with the ability to resolve customer conflicts, should they arise.
• Read, write and communicate effectively with co-workers and the general public.
• Deal professionally, courteously and tactfully with the public and coworkers.
• Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.

Requirements

• Proven customer service experience.
• Friendly, courteous demeanor.
• Excellent communication skills.
• Ability to multi-task efficiently & effectively.
• Work both independently and as a team.
• Ability to think through problems and come up with solutions.
• Self-motivation and the ability to work with minimal interference.
• Must pass all required assessments.
• Must pass a background screening.
• May require a post-offer medical examination, including drug and physical capabilities test.
• Strict disciplinary policy regarding inability to report to work within proper time frame, or failure to accept a call for work.
• Certified or willing to obtain certification in First Aid/CPR/AED.
• Valid Driver’s License.

Competencies

• Verbal comprehension: Understand oral and written communications, both general and technical.
• Communication skills: Provide clear instructions/directions.
• Reasoning skills: Problem solving and troubleshooting skills.
• Time Management: Values time and manages time effectively. Effectively prioritizes and can manage a broad range of activities.

Physical Demands/Work Environment

• Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type and hear.
• Occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs.

Safety

• Safety is the cornerstone value in our Company.
• Our employees are expected to live our values on the job in how we work, how we act, and how we create value.
• Safety is a personal responsibility.
• We are professionals and our activities must reflect that professionalism.
• Each team member must demonstrate safety advocacy every day – regardless of their role in the Company.
• Compliance with safety and operating rules is required and essential to our own safety and that of others.

The Patriot Way.

• At Patriot, we value our relationships – with our customers, employees, shareholders, communities and other stakeholders.
• We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships.
• Everyone at Patriot – from the mailroom to the boardroom – embraces those values.
• More importantly, as a team, we make it our business to demonstrate them in everything we do.
• It’s “The Patriot Way.”