Captain Server Banquets (T) (Casual)

About the role

The Banquet Captain is first level of line leadership in Banquets. The Banquet Captain is responsible for their area of operation and will implement and maintain the vision of the hotel.

Responsibilities

• Act as a leader, mentor, and project a positive influence in Food & Beverage
• Must be able to effectively communicate with external departments in a timely manner to support food & beverage functions.
• Ensure a positive first impression of banquet events for our guests through detailed cleanliness, set-up and ambiance control.
• Check all room sets prior to each event.
• Meet with the Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen.
• Check all china, glassware, silverware, and linen items needed for the event.
• Inform staff of specific needs for buffets and receptions.
• Check staffing needs for upcoming events.
• Check inventory needs for all upcoming events.
• Allocate stations and partners for staff.
• Review banquet event orders.
• Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last minute instructions or changes.
• Be aware of all upcoming groups and major conventions over upcoming 90 days.
• Review assigned work functions for the entire day and the next week.
• Read all assigned banquet menus and ask if specific items are unclear.
• Complete all daily administrative tasks.
• Participate in scheduled internal and external departmental meetings as required.
• Supervise the maintenance of service standards during banquet service operations.
• Respond to any demands or complaints from guests with tact, sincerity and promptly.
• To keep Banquet Manager informed of incidents during or after the function.
• Aid other Food & Beverage outlets with their operations during peak times or when required.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Be well versed in hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.

Qualifications

• Leadership capabilities and good communication skills.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).
• Additional certification(s) in Food & Beverage will be an advantage (Blue Liquor Card).
• Valid Drivers' License, required.

Skills

• Leadership capabilities and good communication skills.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Additional certification(s) in Food & Beverage will be an advantage (Blue Liquor Card).
• Valid Drivers' License, required.

Benefits

We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!

We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.

We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.

We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide).

We provide 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.

We offer complimentary meals in our employee dining facility.

Pay

Hourly Rate: $16.50 USD + tips

Schedule

Not specified