Captain, Restaurant R'evolution

About the role

The Captain is responsible for assisting the Managers in overseeing all aspects of Dinner service. They provide Guests with the finest service in the restaurant while creating a warm and friendly environment.

Responsibilities

• Follow service guidelines according to the Brand standards in the Service Manual
• Responsible for knowledge of all Food and Beverage menus
• Presents menu, answers questions, and makes suggestions regarding food and service
• Makes recommendations of food and beverage items according to guest preferences
• Writes order on check or memorizes it
• Relays order to kitchen and serves courses from kitchen and service bars
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Follows proper check out procedures and proper cash handling procedures as outlined in the training material
• Keeps service area and tools clean and organized
• Responsible for returning all items to their zoned location
• Attends all ongoing training sessions
• Assists in training and mentoring new staff
• Completes all before, during and after shift paperwork
• Follows all prescribed systems of organization and cleanliness
• Completes all opening and closing checklists and sidework
• Follows all daily and weekly cleaning schedules
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
• Other duties and responsibilities may be assigned.

Qualifications and Skills

• Customer Service - Responds to requests for service and assistance
• Interpersonal Skills - Keeps emotions under control; Remains open to others' ideas and tries new things
• Oral Communication - Listens and gets clarification
• Written Communication - Able to read and interpret written information
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
• Adaptability - Adapts to changes in the work environment
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Volunteers readily; Asks for and offers help when needed
• Ability to self-cashier using the MICROS POS system
• Valid Louisiana Responsible Vendor Server's Permit required
• Valid ServSafe Food Handler Certificate required

Education and/or Experience

• A high school diploma or equivalent
• At least one year related experience and/or training relevant to the position

Physical Demands

• Occasionally exposed to outside weather conditions, extreme cold and extreme heat
• Exposure to noise levels in the work environment is usually moderate
• Occasionally lifts and/or moves up to 50 pounds

Work Environment

• Occasionally exposed to outside weather conditions, extreme cold and extreme heat

Additional Job Information

• How we reward you: Medical, Dental & Vision Insurance, Health Savings Account (HSA) with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation & Sick Time, Paid Parental Leave, Company-Paid Life Insurance, Company-Paid Short-Term & Long-Term Disability, Hospital Indemnity, Critical Illness & Accident Insurance, Educational Assistance, Sonesta Hotel Discounts, Additional Perks & Employee Discounts