Captain - Customer Service

POSITION SNAPSHOT

The Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The role requires a strong communicator who guides Guests through their Midway, retail, game rental, and dining experiences. Captains also act as an initial point of contact in enforcing house policies and maintaining safety and security.

Nitty Gritty Details

• Delivers an unparalleled Guest experience through food, drinks, and games in an ideal environment for celebration.
• Acts as an initial point of contact in matters concerning safety and security in various areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms, and restrooms.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building, and house policies.
• Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
• Assists in the cleanliness and organization of the rental equipment.
• Ensures all billiard supplies are stocked, properly cleaned, and maintained to maximize costs and decrease loss.
• Checks for restocking of necessary supplies.
• Bridges all areas up to standard.
• Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
• Assists with the set up and break down of special events functions as directed by management.
• Provides game assistance by promptly notifying Support Technicians or Management as needed.
• Assists and directs Guests to Kiosk areas and answer questions as needed.
• Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
• Bids farewell to Guests leaving and ensures everything was satisfactory, inviting Guests to return.
• Assists other Team Members as needed or as business dictates.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity, and efficiency/effectiveness.
• Dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.

Requirements

• Required: Ability to read and communicate in English.
• At least 18 years of age.