CAPPS Financials Accounts Payable Analyst, Austin, Tx

Position Requirements

• Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
• Responsible for functional CAPPS Accounts Payable (AP) module subject matter expertise, including, but not limited to:
• Module Coordination and Expertise
• Production Support and Issue Resolution
• Configuration and Maintenance
• Business Process Leadership
• Change Management and Enhancements
• Testing (Functional and UAT coordination)
• Responsible for technical skillsets for applicable tools, including, but not limited to:
• Understanding Application Designer (records, fields, pages, components)
• SQR and BI Publisher report customization
• SQL Proficiency
• Understanding of PeopleSoft security, inclusive of State of Texas multitenancy requirements
• Responsible for monitoring all CAPPS AP batch jobs, including, but not limited to:
• Tracking job schedules
• Monitoring job execution
• Detecting and responding to failures
• Validating output
• Managing dependencies
• Performance tuning
• Documentation
• Proper communication and escalation
• Ensuring compliance when schedules must be altered
• Responsible for tools and environment knowledge, including, but not limited to:
• PUM (PeopleSoft Update Manager) and Change Assistant
• Fluid UI changes and page navigation
• Lifecycle management and selective adoption
• Elasticsearch/Search Framework
• Data migration and compare reports
• Responsible for cross-functional collaboration, including, but not limited to:
• Strong problem-solving and troubleshooting
• Requirements gathering for applicable break/fix or system enhancements
• Documentation and testing (UAT, regression testing)
• Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
• Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor
• Understanding and accounting for interdependence on legacy systems (USAS, TINS, etc.)
• Providing structured cross-training to support junior analyst capability growth
• Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements
• Responsible for project-level coordination and participation, including, but not limited to:
• Expansions that include additional module implementations or enhancements for agencies
• Understanding and accounting for interdependence on legacy systems (USAS, TINS, etc.)
• Cyclic processes such as fiscal year-end
• State of Texas legislative changes, federal mandates, and third-party integrations
• Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
• Responsible for coordination of the Fiscal Year-End, including but not limited to:
• Planning, scheduling, and communicating
• Reconciliations and Verifications
• System Configurations and Maintenance
• Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
• Ensures that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
• Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks.
• Established processes and procedures must be followed.
• Oversees and acts as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
• Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
• Participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
• Participates in Disaster Recovery and Upgrade Testing activities.
• Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
• Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS.