Capital Systems & Services Quality Engineer – Entry Level

Job Description

This position is an entry level engineering position within the Capital Systems & Services department. The engineer will be responsible for providing engineering and technical support to the Capital Systems & Services department regarding BDPI equipment service, repair, and complaint processes.

Essential Job Functions

• Review FMEA’s as needed.
• Review complaint failure coding as needed for trending analysis.
• Affiliate with review of double trigger complaint events.
• Affiliate with review of active CAPA projects.
• Affiliate in writing complaint investigations based on the service center’s investigation, repair, and root cause analysis.
• Provide technical support for service related questions and equipment functionality for CS&S department.
• Affiliate in the reviewing and updating of CS&S documentation related to re-usable equipment service and complaint processes.
• Train on, comprehend, and adhere to company procedures and regulatory requirements.

Basic Qualifications

• Effective communication skills, written and verbal.
• Proficient in Microsoft Office Suite, Document Management (MasterControl), Enterprise (JDE/SAP), AS400 Active Contracts system, Trackwise Complaint Management System, and Trackwise CESC/ServiceMax service platforms.
• Customer Service skills and ability to effectively communicate with customers/service centers.
• Organizational skills.
• Computer-savvy skills.
• Basic interpersonal skills – active listening.
• Software application skills.
• Problem-solving / troubleshooting skills.
• Ability to work in cross-functional teams.

Education And/or Experience

• Engineering Bachelor’s degree
• 2 years preferred experience
• Medical industry (GMP) experience preferred
• Proficient in MS Office (Excel preferred)

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to manipulate, handle or feel objects, tools, controls and office equipment.
• The employee frequently is required to talk and hear.
• The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment

• While performing the duties of this job, the employee may be in an open cubicle environment.