Capital Systems & Services Quality Engineer

About the role

This position is an entry level engineering position within the Capital Systems & Services department. The engineer will be responsible for providing engineering and technical support to the Capital Systems & Services department regarding BDPI equipment service, repair, and complaint processes.

Responsibilities

• Actively supports the Capital Systems & Services Department by supporting follow up process with customers and service centers helping to expedite return/repair process.
• Absorb and assist in processing no-sample return investigations, and closure of complaint/service records.
• Review FMEA’s as needed.
• Review complaint failure coding as needed for trending analysis.
• Absorb and assist in review of double trigger complaint events.
• Support active CAPA projects.
• Absorb and assist in writing complaint investigations based on the service center’s investigation, repair, and root cause analysis.
• Perform quality reviews following the complaint investigation write up. (QA process step.)
• Provide technical support for service related questions and equipment functionality for CS&S department.
• Absorb and assist in the reviewing and updating of CS&S documentation related to re-usable equipment service and complaint processes.

Requirements

• Effective communication skills, written and verbal
• Proficient in Microsoft Office Suite, Document Management (MasterControl), Enterprise (JDE/SAP), AS400 Active Contracts system, Trackwise Complaint Management System, and Trackwise CESC/ServiceMax service platforms
• Customer Service skills and ability to effectively communicate with customers/service centers.
• Organizational skills.
• Computer-savvy skills.
• Technical writing skills.
• Basic interpersonal skills - active listening.
• Software application skills.
• Problem-solving / troubleshooting skills.
• Ability to work in cross-functional teams.

Qualifications

• Engineering Bachelor’s degree 2 years preferred experience
• Medical industry (GMP) experience preferred
• Proficient in MS Office (Excel preferred)

Skills

• Basic interpersonal skills - active listening.
• Problem-solving / troubleshooting skills.
• Ability to work in cross-functional teams.

Benefits

BDPI is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.