Capital Systems & Services Quality Engineer - Entry Level

Job Description

This position is an entry level engineering position within the Capital Systems & Services department. The engineer will be responsible for providing engineering and technical support to the Capital Systems & Services department regarding BDPI equipment service, repair, and complaint processes.

Essential Job Functions

• Actively supports the Capital Systems & Services Department by supporting follow up process with customers and service centers helping to expedite return/repair process.
• Affixes in processing no-sample return investigations, and closure of complaint/service records.
• Review FMEA’s as needed.
• Review complaint failure coding as needed for trending analysis.
• Affixes in review of double trigger complaint events.
• Supports active CAPA projects.
• Affixes in writing complaint investigations based on the service center’s investigation, repair, and root cause analysis.
• Performs quality reviews following the complaint investigation write up. (QA process step.)
• Provides technical support for service related questions and equipment functionality for CS&S department.
• Affixes in the reviewing and updating of CS&S documentation related to re-usable equipment service and complaint processes.
• Trains on, understands, and follows company procedures and regulatory requirements.

Basic Qualifications

• Effective communication skills, written and verbal
• Proficient in Microsoft Office Suite, Document Management (MasterControl), Enterprise (JDE/SAP), AS400 Active Contracts system, Trackwise Complaint Management System, and Trackwise CESC/ServiceMax service platforms
• Customer Service skills and ability to effectively communicate with customers/service centers
• Organizational skills
• Computer-savvy skills
• Basic interpersonal skills - active listening
• Software application skills
• Problem-solving / troubleshooting skills

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to manipulate, handle or feel objects, tools, controls and office equipment.
• The employee frequently is required to talk and hear.
• The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.
• Work Environment While performing the duties of this job, the employee may be in an open cubicle environment.

Education And/or Experience

• Engineering Bachelor’s degree
• 2 years preferred experience
• Medical industry (GMP) experience preferred
• Proficient in MS Office (Excel preferred)

Minimum Educational Requirements

• Engineering Bachelor’s degree