Capgemini Invent - Customer AI Product Manager - Contact Center AI
About the role
Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
Responsibilities
- Manage AI products and programs related to customer interactions, contact center AI, and self-service solutions
- Oversee internal product development lifecycle from definition through UAT and deployment
- Cross-functional teams delivering AI solutions that impact customer operations
- Ensure AI initiatives deliver measurable business value and improve customer experience
- Act as the primary delivery interface between technical teams and business stakeholders
- Manage ambiguity and evolving AI use cases within operational environments
Requirements
You bring strong AI literacy, including core AI and generative AI concepts, and understand how these capabilities apply to enterprise transformation. You are able to identify and support AI-enabled opportunities that improve business outcomes and delivery effectiveness, and you have experience working in AI-augmented ways of working to enhance research, analysis, and solution development.
Qualifications
- Experience as an AI product manager or program manager within operational or customer-facing domains
- Familiarity with contact center operations, customer interaction platforms, or self-service technologies
- Strong program management skills across delivery, testing, and value tracking
- Clear communicator able to manage uncertainty and stakeholder expectations
Skills
- Strong AI literacy, including core AI and generative AI concepts
- Ability to identify and support AI-enabled opportunities that improve business outcomes
- Collaboration across strategy, technology, data, and design to enable AI-driven solutions
- Curiosity and continuous learning mindset around emerging AI capabilities
- Responsible AI principles such as ethics, privacy, security, and governance
Benefits
The base compensation range for this role in the posted location is: $121,400 - $237,360. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Pay
The base compensation range for this role in the posted location is: $121,400 - $237,360.
Schedule
N/A