Customer AI Product Manager (contract)

Your Role

This role focuses on customer‑facing AI initiatives, primarily tied to contact center interactions, self‑service, and AI‑enabled customer experience. The individual acts as a product and program manager, overseeing end‑to‑end AI delivery — from definition through UAT and value realization — in close collaboration with business and technical teams.

Responsibilities

• Manage AI products and programs related to customer interactions, contact center AI, and self‑service solutions
• Oversee internal product development lifecycle from definition through UAT and deployment
• Cross‑functional teams delivering AI solutions that impact customer operations
• Ensure AI initiatives deliver measurable business value and improve customer experience
• Act as the primary delivery interface between technical teams and business stakeholders
• Manage ambiguity and evolving AI use cases within operational environments

Skills + Experience

• You bring strong AI literacy, including core AI and generative AI concepts, and understand how these capabilities apply to enterprise transformation.
• You are able to identify and support AI‑enabled opportunities that improve business outcomes and delivery effectiveness, and you have experience working in AI‑augmented ways of working to enhance research, analysis, and solution development.
• You collaborate effectively across strategy, technology, data, and design to enable AI‑driven solutions, with a solid understanding of responsible AI principles such as ethics, privacy, security, and governance.
• You demonstrate curiosity and a continuous learning mindset around emerging AI capabilities and their practical application in client environments.

Required Skills

• Experience as an AI product manager or program manager within operational or customer‑facing domains
• Familiarity with contact center operations, customer interaction platforms, or self‑service technologies
• Strong program management skills across delivery, testing, and value tracking
• A clear communicator able to manage uncertainty and stakeholder expectations

Pay Range

The pay range that the employer in good faith reasonably expects to pay for this position is $59.79/hour - $93.43/hour.

Benefits

The benefits include medical, dental, vision and retirement benefits.

Application Information

Applications will be accepted on an ongoing basis.

About Tundra Technical Solutions

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Equal Opportunity Employer

We are committed to providing equal employment opportunities for all individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or any other basis protected by applicable local, state, or federal laws.

Los Angeles County Workers

In addition, job duties require access to secure and protected client information technology systems and related data security obligations.