AI Agent Product Manager

About The Role

Hello Patient is hiring a technical, high-agency AI Agent Product Manager to own the end-to-end delivery of AI agents in real customer environments. We build AI-powered voice, sms, and chat agents that integrate deeply into how healthcare practices actually operate. Every new customer deployment is a product launch—new workflows, new edge cases, new integration requirements, new ways the agent needs to behave in the real world. This role exists to own that launch from scoping through go-live. You’ll also own the customer-facing roadmap for each deployment—defining requirements, sequencing what gets built, and aligning stakeholders on tradeoffs.

What You'll Do

• Own customer deployments end-to-end
• Treat every deployment as a product launch: define scope, manage tradeoffs, hit timelines, ensure quality
• Build agents, not just specs
• Gather requirements directly from customers and translate them into agent behavior yourself using our internal platform—prompts, tools, guardrails, multi-agent workflows
• Do hands-on prompt engineering using AI tools to build the components that make agents work: conversation flows, decision logic, edge case handling, integration behaviors
• Ship production-ready agents that handle real healthcare complexity: scheduling logic, patient context, EMR data, practice-specific edge cases
• Continuously improve agent performance using structured evals, live call review, and direct customer feedback
• Drive zero-to-one execution
• Identify unknowns early, derisk them, and make tradeoff decisions that keep launches on track
• Work alongside Conversational Design and Customer Engineering
• Identify patterns across launches and codify them into playbooks
• Hand off proven patterns to implementation teams and move on to the next net-new challenge

What We're Looking For

• Must have 3+ years in Product Management or a closely related role (e.g., technical program management at a product-led company, founder/early employee wearing the PM hat) or a technical background (software engineer / forward-deployed engineer) who has operated in a PM-like capacity
• Strong technical product background—comfortable with APIs, integrations, and understanding how systems connect
• Proven ability to work across functions through influence, not authority
• Bias toward ownership and action—you’d rather make a call and course-correct than wait for clarity

Nice to Have

• Experience with AI-native products, agents, LLMs, or automation platforms including hands-on prompt/agent building
• Background in healthcare, revenue cycle, or other legacy-system-heavy industries
• You’ve spent time playing with bots — building them, breaking them, and tweaking conversations to make them feel more natural
• Founder, co-founder, or early startup experience
• Familiarity with voice AI or real-time orchestration systems
• Portfolio or examples of shipped conversational experiences (IVR, voice assistants, chatbots, SMS flows) and the rationale behind key design decisions
• Familiarity with evaluation practices for agent quality

About Hello Patient

Hello Patient is transforming healthcare communication through advanced conversational AI. Our founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth, where we saw firsthand how much clinical time gets wasted on basic communication—great clinicians buried in admin work, patients stuck in phone tag. Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention. Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement. Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.

Compensation

• Base salary: $160K–$200K
• Equity: Meaningful ownership in a fast-growing healthtech startup