Capacity Management Specialist / Specialty Clinic Administration

Essential Functions

• Monitor and analyze capacity management and access analytics, providing summaries tailored to various stakeholders.
• Track key performance indicators (KPIs) and metrics related to capacity management and access initiatives.
• Identify opportunities for improvement based on data trends, suggesting and implementing solutions to enhance operational efficiency.
• Aid in tracking exceptions and change requests, ensuring alignment with enterprise access standards and resolving deviations when necessary.
• Support the design and management of centralized provider schedules and appointment templates.
• Provide consultative services to optimize scheduling workflows and templates.
• Collaborate with Access Centers, Ambulatory departments, and Digital and Technology Partners for seamless implementation and rollout of new applications, modules, and functionalities related to capacity management.
• Support end-users on new Epic applications, modules, and functionalities, particularly Epic Cadence related to scheduling and capacity management.
• Analyze multiple data streams to improve the delivery of coordinated and efficient scheduling practices.
• Continuously evaluate and improve existing processes and systems to optimize performance and maximize patient access.
• Stay up-to-date on changes in healthcare regulations, technology, and best practices in capacity management.

Education Qualifications

• Associate's Degree (preferably in a related field such as healthcare administration, health informatics, or business administration) or equivalent experience.

Required or Preferred Experience Qualifications

• Minimum of two (2) years of experience in analytics, reporting, Information Systems, and/or Capacity Management in a healthcare setting.
• Preferred: Experience with practice operations and clinician templates/schedules.

Skills And Abilities

• Service Orientation: Understanding of patient-centered care and the importance of delivering the right care at the right time.
• Clerical & Computer Literacy: Proficiency in administrative procedures, record management, and computer applications, including Microsoft Office suite and IT ticketing systems.
• Confidentiality: Knowledge of and adherence to HIPAA and other relevant regulations concerning patient information privacy.
• Time Management: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Teamwork & Communication: Strong interpersonal and communication skills for effective collaboration with colleagues, clinicians, and leadership at various levels.
• Analytical Skills: Ability to analyze data, identify trends, and develop solutions to improve capacity and access.
• Problem-Solving Skills: Ability to identify and resolve operational bottlenecks and challenges related to patient flow and scheduling.
• Adaptability: Ability to adapt to changes in healthcare technology, regulations, and practices.
• Leadership skills: Ability to influence and motivate others towards common goals.

Licenses and Certifications

• CACM Ambulatory Capacity Management Certification Course within 1 Year (preferred).
• Epic Cadence Certification within 1 Year (preferred).
• Epic Prelude Certification within 1 Year (preferred).