Capacity Account Manager

Position Summary

As a Capacity Account Manager, your role will involve delivering exceptional customer service to both internal and external stakeholders. You will also work closely with carriers and colleagues to find solutions to any issues that arise. Our team provides the support and resources you need to thrive in your role and build a meaningful career.

Essential Functions

• Be the primary point of accountability for carriers strategically matching, negotiating, and booking available equipment with available freight for transactional and dedicated lane opportunities.
• Apply a strategic sales approach to foster positive relationships with trucking company key contacts.
• Resolving problems and expanding industry knowledge.
• Leverage logistics and other technology platforms to make informed decisions, negotiate prices, and drive automation.
• Cook up coordination with dispatch, carrier sourcing, operations, and billing teams to ensure accurate load execution and documentation.
• Order building for Non-EDI Shipments in Sheer’s TMS, Scheduling and rescheduling pickup and delivery appointments with shippers and receivers, verifying accurate info.
• Understand transportation-related market conditions for capturing opportunities within Sheers Customer network.
• Develop and execute account plans to grow revenue and increase wallet share.
• Understand Sheers products and services and live by sheers values daily.
• Continually pursue new carrier acquisition through cold calling, researching and lead generation.

Education and/or Experience

• A high school diploma or equivalent required; an associate or bachelor’s degree preferred.
• Three plus years’ account management and carrier sales experience in freight brokerage.
• Experience in executing across multiple modes of transportation (LTL, Volume, Truckload, Partial, Intermodal, and Expedited).

Knowledge, Skills and Abilities

• Strong work ethic and persistence combined with patience and a positive attitude.
• Ability to understand instructions and guidelines to perform required tasks.
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel) and Transportation Management Software.
• Excellent attention to detail and ability to prioritize.
• Demonstrated effectiveness in both written and verbal communication skills.
• Strategic customer service background and ability to quickly build rapport with carriers.
• Demonstrated effectiveness in handling a fast-paced environment and remaining calm under pressure.
• Excellent organizational and time-management skills.
• Confidence and adaptability to handle rejection.
• Bilingual preferred but not required.

Compensation

$50,000 to $75,000 annual base plus monthly commission

Work Location

St. Louis MO (In office) 635 Trade Center Blvd, Chesterfield, MO 63005

Working Conditions and Physical Demands

Sedentary inside office work with limited exposure to weather conditions.

Benefits

• Medical, Dental, and Vision Coverage
• HRA and FSA
• 401K retirement plan
• Vacation and Sick time, paid holidays
• Short and Long-Term Disability Income
• Term Life and AD&D Insurance
• Employee Assistance Program