Cannabis Advisor

About the role

As a Cannabis Advisor you provide exceptional individualized customer service, educational consulting, and in some cases patient-record management.

Responsibilities

• Greet customers and patients with a positive attitude and act as an advocate of cannabis customer care.
• Help customers and patients navigate cannabis products and educate them on how cannabis can be used as a wellness product.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Provide information on types, methods, and efficacy of various cannabis products (no medical advice is given).
• Remain open to continued, on-going cannabis education and training.
• Support managers and other Cannabis Advisors as needed.
• Maintain a clean, organized, and sanitized workstation and store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Complete transactions at the POS and ensure the state-monitored inventory system (METRC, BioTrack, etc.) accurately updates product availability.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 1–2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances).
• Desire to learn about cannabinoids, terpenes, and product application/consumption methods.
• Ability to use office equipment (computers, printers) and software such as Word, Excel, and email.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Physical and Mental Demands

• Frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, or position objects, tools, or controls.
• Must occasionally move packages weighing up to 20 lb.
• Able to stand up to 90% of the time.
• Specific hearing abilities include hearing in the normal audio range with or without correction.
• Specific vision abilities include close observation and the ability to adjust focus.
• The mental and physical requirements described must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Working Environment

Work is performed in a retail environment. The noise level is usually moderate.