Cannabis Advisor

About the role

Provide exceptional individualized customer service, educational consulting, and in some cases patient record management in a cannabis retail setting.

Responsibilities

• Greet customers and patients with a positive attitude.
• Act as an advocate of cannabis customer care and help customers navigate cannabis education.
• Educate customers on how cannabis can be used as a wellness product (without providing medical advice).
• Build rapport with regular customers to promote repeat business.
• Work collaboratively in a fast-paced, dynamic retail environment.
• Provide information on types, methods, and efficacy of various cannabis products.
• Participate in ongoing cannabis education and training.
• Support managers and other Cannabis Advisors as needed.
• Maintain a clean, organized, and sanitized workstation and store front.
• Ensure accuracy of online orders before customer pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Complete transactions at the POS and ensure state-monitored inventory systems (e.g., METRC, BioTrack) accurately update product availability.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Must pass a criminal background check and obtain appropriate state badging (as directed by state ordinances).
• Desire to learn about cannabinoids, terpenes, and product application/consumption methods.
• Ability to use office equipment (computers, printers) and software (e.g., Word, Excel, email).
• Understand and apply Federal, State, and local laws relating to the cannabis industry and safety regulations.

Physical and Mental Demands

• Frequently required to remain in a stationary position, move, and position oneself.
• Must occasionally move packages weighing up to 20 lb.
• Able to stand up to 90% of the time.
• Specific hearing abilities include hearing in the normal audio range with or without correction.
• Specific vision abilities include close observation and the ability to adjust focus.
• The mental and physical requirements described must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Working Environment

Work is performed in a retail environment with a moderate noise level. The characteristics described are representative of those an individual may encounter while performing the essential functions of this position.