Cancer Prevention Associate I -Bilingual

About the Role

Do you enjoy helping others make positive changes in their lives? As a Quitline Coach, you’ll play an important role in supporting individuals who are ready to stop smoking and improve their health. In this position, you’ll be one of the first points of contact for people reaching out to the New York State Smokers’ Quitline. Through compassionate conversations, education, and encouragement, you’ll help callers navigate their quit journey while connecting them with the resources and support they need. This is a great opportunity for someone who is passionate about public health, enjoys meaningful one-on-one interactions, and wants to make a difference every day.

Responsibilities

• Respond to smoking cessation inquiries from individuals across New York State
• Provide peer coaching, guidance, and encouragement to support callers in reaching their tobacco-free goals
• Share information and connect individuals with available smoking cessation resources and services
• Document interactions and maintain accurate records to support program tracking and reporting
• Monitor and follow established program standards and quality measures
• Serve as a knowledgeable resource on Quitline services, processes, and current protocols
• Support the day-to-day operations of the New York State Smokers’ Quitline program
• Follow organizational policies and procedures while delivering exceptional customer service

Requirements

• Enjoy helping people through coaching, education, or customer support
• Communicate with empathy, patience, and professionalism
• Comfortable speaking with individuals from diverse backgrounds
• Ability to build trust and rapport during phone-based conversations
• Strong listening, problem-solving, and organizational skills
• Attention to detail and ability to maintain accurate documentation
• Thrive in a team-oriented environment while managing your own responsibilities
• Passionate about health, wellness, and supporting positive behavior change

Qualifications

Required Education and Experience:

• Associate’s degree in an appropriate field and the equivalent of two (2) years of full-time experience in a call center, customer service, or healthcare; or
• High School Diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time experience in a call center, customer service, or healthcare.

Notes:

• Must be a current non-smoker.
• The incumbent will obtain and maintain Tobacco Treatment Specialist Training and National Certification within twelve months of appointment to this title as a condition of continued employment.
• Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

This is a grant-funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables is required.

Pay

Salary Range: $44,838 – $57,232

Schedule

• Full time
• 40 hours per week
• First Shift

Benefits

At Roswell Park Comprehensive Cancer Center, your work directly contributes to improving lives and advancing health outcomes in our community. When you join Roswell Park, you'll be part of an organization that offers:

• Meaningful work that helps people live healthier lives
• A collaborative and mission-driven team environment
• Opportunities for professional growth and development
• The chance to make a lasting impact on individuals, families, and communities
• Employment with New York State’s only National Cancer Institute-designated Comprehensive Cancer Center outside of New York City, recognized for research, innovation, and excellence in patient care.