Cancer Institute Oncology Program Access Coordinator - TGH Access Operations

About the role

The Cancer Institute (CI) Oncology (ONC) Program Access Coordinator plays a critical role in ensuring timely, coordinated, and patient-centered entry into care. This position is responsible for managing the end-to-end new patient intake process, including triaging appropriate services, medical record acquisition and validation, and appointment scheduling across multiple service lines.

Responsibilities

• Provides advanced patient triage utilizing department-specific clinical algorithms, collaborating seamlessly across all service lines to ensure appropriate prioritization and timely access to care.
• Proactively requests, obtains, and validates external medical records, imaging, and pathology to ensure a complete and accurate clinical record prior to the initial appointment, exercising sound judgment to escalate variances that fall outside established guidelines.
• Performs comprehensive pre-registration and registration activities, ensuring demographic, insurance, and clinical data accuracy while scheduling appointments with appropriate visit types, resources, and attributes aligned to clinical and operational requirements.
• Manages, maintains, and coordinates the end-to-end flow of patient materials, including imaging, laboratory results, pathology, and other critical documentation, ensuring readiness for all new patient consults.
• Tracks and audits the receipt of all required records, ensuring completion prior to the initial visit, and partners closely with clinical teams to triage delays, mitigate risks, and prevent disruption to the patient care continuum.
• Reviews insurance data, validates, and enters information from the patient to ensure data accuracy.
• Schedules new patient appointments and consultations with a high degree of precision, balancing patient needs, provider availability, and clinic capacity to optimize access and throughput.
• Serves as a key point of resolution for patient and staff concerns, addressing issues promptly and professionally, and escalating to leadership as appropriate to ensure continuity of care and service excellence.
• Actively supports and drives organizational goals related to the patient journey, including Time to First Appointment, Patient Experience, Referral to First Contact, and First Call Resolution.
• Identifies operational and systematic barriers, collaborates with peers and leadership to develop solutions, and contributes to continuous improvement initiatives that enhance access and care delivery.

Requirements

• Associate's degree in General, Business, or a related field.
• Three (3) years of prior experience in healthcare access, patient intake, scheduling, or care coordination within an ambulatory, hospital, or specialty clinic setting.
• Demonstrated experience working within complex, multi-service line environments, coordinating across clinical, administrative, and operational teams.
• Working knowledge of insurance verification, benefits interpretation, and authorization processes, including collaboration with financial clearance teams.

Qualifications

• Equivalent combination of education/certification and realized competencies may be considered.

Skills

• Advanced patient triage using clinical algorithms.
• Proactive medical record acquisition and validation.
• Scheduling appointments with appropriate visit types and resources.
• Insurance data review and validation.
• Collaboration with clinical, administrative, and operational teams.
• Problem-solving and continuous improvement initiatives.

Benefits

• Flexible work schedule.
• Competitive salary range of $20.16 per hour.

Pay

• $20.16 per hour.

Schedule

• Full-time.
• Monday through Friday.
• 8:00 AM to 4:30 PM.

Job Location

• TGH Corporate Center.

Eligibility for Remote Work

• On-site.

Job Type

• On-site.