Campus Support Specialist (Los Angeles Air Force Base)

About the role

Position Summary The Campus Support Specialist provides on-site support for students and prospective students. Provides administrative support with academic advising, financial aid, student accounts, and university services. Acts as a liaison and first level support for remote advising.

Location: On-site Los Angeles Air Force Base, El Segundo, CA. Travel: Some Travel Required.

Responsibilities

• Maintain all tasks/responsibilities set by the leadership team.
• Handle phone calls, in-person walk-ins, and emails from prospective students.
• Assist with student queries related to advising and university services.
• Organize and input information into databases.
• Plan and coordinate events with the Associate Center Director.
• Answer application and general enrollment inquiries from the public.
• Maintain excellent relations with students and prospective students.
• Maintain relevant records and documentation, as required.
• Provide input on how to improve processes based on client feedback.
• Properly assess students’ needs and determine the level of support needed.
• Perform other work-related duties like project planning and general administration as directed by the Associate Center Director.
• Update and analyze attendance rosters enforcing National University attendance policies and procedures, initiate roster calls and retention procedures.
• Ensure daily or weekly communication updates to faculty, students, and staff by disseminating information through relevant channels and posting pertinent materials.
• Contribute to a positive and productive team atmosphere and working conditions.
• Deliver messages to students on behalf of the University as needed, not limited to above mentioned tasks.
• Ensure classroom, equipment, and facility is ready for daily activities including conferences, internal meetings, continuing education, and academic classes.
• Assist with room reservations.
• Support the campus or location in the absence of the Associate Center Director.
• Participate in ongoing department projects, or other special projects, as needed.
• Reasonable and consistent attendance to fulfill requirements of the position.
• Provide direct support and case management to students navigating academic and personal challenges