Campus Support Specialist

Responsibilities

• Serve as the primary contact for the assigned location by providing superior customer service using a combination of technical and social skills, to include confidentiality, empathy, and the ability to fully engage and satisfy the customer by providing them with college information, resources, specialized assistance, and referral to other college services.
• Access database systems and work cooperatively in each functional area and refer students as needed.
• Using a pleasant, polite, and courteous tone, answer the phone in an expedient manner and if needed, route calls to the appropriate destinations.
• Schedule and check-in appointments for Student Affairs team members.
• Provide support for assigned campus events and activities, working collaboratively with internal departments and external partners to ensure a positive experience for participants.
• Order and maintain office supplies and ensure the Student Share area remains fully stocked, organized, and accessible for students at this designated location.
• Cultivate strong relationships with partner organizations at the assigned location, working collaboratively to advance shared goals and initiatives, and foster effective communication.

Qualifications

• High school diploma required.
• Associates degree in a related discipline preferred.
• Two to three years of relevant occupational experience is required.
• Knowledge of Lakeshore’s mission, vision, and strategic direction.
• Understanding of customer service principles including effective communication, and the ability to handle inquiries and provide support to ensure a positive customer experience.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.).
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Effective interpersonal skills and customer service skills.
• Strong critical thinking and problem-solving skills.