Campus Support Assistant - Mauston

About the role

The Campus Support Assistant supports the efficient operation of the Regional Learning Center by performing administrative and front-line office support activities. This includes answering phones, directing walk-in traffic, resolving issues, providing excellent customer service, and maintaining confidentiality.

Responsibilities

• Answer phones and direct walk-in traffic
• Resolve issues within the scope of the position to ensure smooth operations
• Provide excellent customer service while adhering to FERPA and HIPAA regulations
• Support and provide backup for other office personnel
• Process, verify, and maintain personal and confidential information
• Work independently and with other members of the RLC staff
• Support students and faculty by preparing classroom materials, assisting with registration, and communicating with stakeholders
• Open and close the building as needed
• Schedule appointments for students and inquiries with various student services personnel
• Collect and process payments and fees for students and stakeholders
• Prepare course files, room schedules, and contact students in case of cancellations
• Communicate with students, co-workers, and stakeholders via phone, email, and in-person

Qualifications

• High School Diploma/GED equivalent
• Training in High School Diploma/GED equivalent
• Ability to maintain confidentiality and adhere to FERPA and HIPAA regulations
• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Basic computer skills and proficiency with College standard software

Skills

• Excellent customer service skills
• Confidentiality and FERPA/HIPAA compliance
• Administrative support skills
• Communication and interpersonal skills
• Basic computer skills

Benefits

Not specified

Pay

$16/hour

Schedule

First Shift (Day)

Hours per week: 20

Application Instructions

Apply Online

Attn: Human Resources - WESTERN TECHNICAL COLLEGE
1000 College Ave
MAUSTON, WI 53948