Campus Store Customer Services Associate

Job Description

The Campus Store Sales & Service Associate provides frontline service and support for campus store operations, ensuring an efficient, customer-focused experience for students, faculty, and visitors. This role is responsible for point-of-sale transactions, inventory management, merchandising, and assisting with online and sponsored student orders. The Campus Store Sales & Service Associate also supports general office and clerical functions, maintains store organization and cleanliness, and contributes to the overall success of retail and café operations.

Essential Functions

• Demonstrate TSTC Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.
• Provide assistance to all customers while maintaining positive relations. Deliver courteous, professional, and responsive service in person, by phone, and electronically.
• Operate a point-of-sale (POS) system, process transactions, and issue receipts. Receive and account for cash, checks, money orders, credit card charges, and sponsored student purchases in accordance with TSTC policies. Maintain accurate register balances and handle refunds per established guidelines.
• Maintain statewide campus store operations by maintaining and organizing inventory, preparing merchandise for retail display, and assisting with stock counts. Tag and arrange merchandise, restock shelves, and help with ordering and receiving products.
• Aid in online, departmental, and sponsored student orders by preparing charges, verifying paperwork and identification, and maintaining organized files for tracking purposes.
• Perform general office duties including operating office equipment such as computers, calculators, copiers, and fax machines. Answer telephones, take messages, and provide administrative support to the Campus Store Manager or designee.
• Perform light housekeeping to ensure a clean, organized, and safe environment. Maintain proper store layout, display materials, and café area readiness.
• Assist in college events such as graduation order processing, and provide backup support for café operations and other campus store activities as assigned.

Required Qualifications

• Graduation from High School or GED equivalent.
• A minimum of one year of experience in retail, customer service, or inventory management.
• Ability to operate PC-based cash register and inventory systems.
• Strong communication and interpersonal skills to interact effectively with students, staff, and the public.
• Demonstrated ability to handle monetary transactions accurately.
• Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.

Preferred Qualifications

• Experience in a higher education or campus retail setting.
• Familiarity with point-of-sale and inventory control software.
• Basic knowledge of merchandising and retail display practices.

Core Competencies

• Customer Focus: Provides courteous, prompt, and professional service while anticipating and responding to customer needs.
• Attention to Detail: Ensures accuracy in cash handling, record-keeping, and inventory processes.
• Teamwork: Collaborates effectively with colleagues and supports a positive work environment.
• Dependability: Demonstrates reliability, punctuality, and accountability in completing assigned tasks.
• Adaptability: Adjusts to changing workloads and priorities while maintaining service quality.
• Communication: Conveys information clearly and professionally in both written and verbal forms.

Physical Abilities

• Must be able to remain in a stationary position for extended periods.
• Frequently operates computers, cameras, and other standard office or creative equipment.
• Occasionally moves equipment weighing up to 25 pounds for events or on-site productions.
• May be required to travel between TSTC locations or to event sites as needed.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.