Campus Safety Dispatcher

About the role

The Campus Safety Dispatcher is responsible for providing security and safety for the Rhodes community. The Dispatcher's schedule is Friday - Tuesday from 6:45 AM - 3 PM, with a possibility of shift changes based on college needs.

Responsibilities

• Administer the Campus Parking Program specifications; manage issuing parking decals, updating parking information and appeals.
• Aid in the care and maintenance of department equipment and supplies.
• Complete required paperwork in compliance with the Campus Safety Operations Manual and College Handbook, including operations notes, data entry, and computer aided dispatch.
• Maintain department records, reports, and files as required and maintain confidentiality.
• Dispatch clearly and accurately in emergency/crisis/routine response via 911 and radio when emergency situations arise, in accordance with College and departmental policy, Federal, State and local laws.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops as assigned.
• Complete annually the Campus Security Authority (CSA) training.
• Maintain a constant alertness for signs or indications of unusual or abnormal conditions in the Campus Safety office and incoming alarms and calls.
• Operate a customer service driven Campus Safety front office. Sometimes under pressure with attention to detail, work with changing priorities, manage multiple phone lines, radio dispatching, monitor incoming door/gate/fire alarms, monitor camera system, while simultaneously and independently, exercise initiative and use discretion and priorities to ensure the safety of the Campus community.
• Perform other duties as assigned.

Qualifications

• A High School Diploma or GED is required.
• One-year minimum in dispatching or comparable organizational experience (e.g. customer service representative, computer aided dispatching, administrative/office support) is preferred.
• Proficiency with Microsoft Office is required.
• Must be able to complete an administrative assessment consisting of keyboarding, proofreading, and Microsoft Excel.
• Excellent customer service utilizing strong analytical skills, excellent communication, interpersonal and administrative skills are necessary.

Skills

• Customer service
• Strong analytical skills
• Excellent communication
• Interpersonal skills
• Administrative skills

Pay

The pay for this position is commensurate with experience.

Schedule

The schedule for this position is Friday - Tuesday from 6:45 AM - 3 PM, with the possibility of shift changes based on college needs.