Campus Incident Response Team Agent

Boulder, CO – W-2 Employee, Flex Positions Available

About the role

This position is part of a Specialized Security Services unit that delivers exceptional situational awareness, surveillance, crisis intervention, de-escalation techniques, and emergency medical response. Operating discreetly within the client’s campus environment, the role involves actively observing and identifying potential security threats while collaborating with client security personnel to proactively mitigate risk. Agents contribute to a comprehensive crisis prevention and intervention strategy designed to protect employees, leadership, customers, and guests. The role requires a blend of specialized training, tactical expertise, and emotional intelligence to respond effectively to dynamic mental health and medical emergencies. It offers an opportunity to join an organization committed to career growth, elite-level security education, and operational excellence in an evolving threat landscape.

Responsibilities

• Provide rapid deployment-ready, low visibility security response in high-risk situations, including life-threatening crimes, active shooter incidents, high-risk employee termination support, and workplace violence.
• Respond immediately to crisis situations involving emotionally disturbed persons, mentally ill individuals, hostile actors, or criminal suspects with an emphasis on de-escalation, tactical awareness, and the appropriate use of force.
• Utilize advanced trauma care training to deliver emergency medical response and life-saving interventions until professional medical support arrives.
• Conduct surveillance, surveillance detection, and counter-surveillance operations to proactively identify and mitigate internal and external security threats.
• Maintain high levels of situational awareness and perform ongoing threat assessments in dynamic environments, providing actionable intelligence to client security leadership and internal teams.
• Monitor environmental and behavioral indicators to identify suspicious activity and recognize potential pre-incident indicators through fixed, mobile, and technical surveillance techniques.
• Perform area reconnaissance, suspicious activity investigations, and response during security alarms, emergencies, or other high-alert conditions.
• Deliver mental health crisis intervention, using empathy and tactical communication to safely manage individuals in distress, intoxicated, or exhibiting aggressive behavior.
• Employ conflict resolution and de-escalation techniques to diplomatically defuse tense situations while maintaining professionalism and ensuring safety for all involved.
• Implement protective measures, including safely removing or containing disruptive individuals when necessary and supporting hostile terminations and workforce evacuations.
• Collaborate closely with campus security teams, external public safety personnel, and first responders to coordinate effective incident response and promote a unified security posture.
• Conduct person of interest (POI) tracking, management, and reporting, maintaining detailed documentation and ensuring timely escalation of credible threats.
• Promote a culture of safety and environmental risk mitigation by providing guidance, monitoring, and proactive employee support.
• Maintain a solid understanding of corporate protocol, etiquette, and use-of-force doctrine in all operational contexts.
• Fulfill administrative duties, including incident documentation, activity reports, equipment accountability, and routine operational communications.
• Participate in ongoing training, maintaining operational readiness and continuously enhancing knowledge and skills.

Requirements

• Minimum of 21 years of age.
• Minimum of 15 years of experience in military, law enforcement, government agency, and/or corporate security service.
• HR218 or LEOSA certification is highly desired.
• Steady, verifiable employment history.
• Valid driver’s license issued in the state where work is performed, maintained continuously through employment.
• Emergency, trauma, or medical training comparable to TECC, PHTLS, or EMT.
• Crisis intervention training.
• Minimum of 5 years’ surveillance operations training and experience in a field environment, working individually or as a team member.
• Superior communication skills, both verbal and via current technology platforms.
• Ability to make rapid and effective decisions during unusual events or emergencies.

Physical Demands

• Constant: Sitting, standing, seeing short and long distances, listening, speaking.
• Periodic: Physical training, specialized training.
• Ability to climb stairs, walk inclines, declines, and uneven walking paths.
• Ability to lift and/or move 50 pounds.
• Must be able to drive a mobile vehicle and get in/out expeditiously.
• Moving between office buildings and outdoor areas will occur the majority of the workday.

Work Environment

• Work is typically performed as a team member, involving driving, walking, and sitting.
• Work may be performed in an office environment.
• Work may be performed outside in inclement weather.

Pay

$55-$60 per hour