Campus Front Desk Receptionist

About the role

As the first point of contact for prospective students, visitors, faculty, and staff, you'll play an important role in creating a welcoming, professional, and supportive campus environment. This position is ideal for someone who enjoys working with people, thrives in a fast-paced setting, and brings strong customer service, communication, and organizational skills. You'll manage front desk operations, answer incoming calls, greet visitors, and provide administrative support to our Admissions Department. You'll also help coordinate student inquiries, maintain accurate records, and support campus communication to ensure prospective and current students receive a positive experience.

Responsibilities

• Greet and assist prospective students, visitors, faculty, and staff in a friendly and professional manner
• Answer and route incoming calls, respond to inquiries, and provide exceptional customer service
• Support the Admissions Department with administrative tasks, documentation, and student inquiry management
• Enter, update, and maintain prospective student information in CampusNexus
• Conduct daily audits of student inquiries and share reports with the Director of Admissions
• Maintain lead distribution records and assist with follow-up on missed appointments
• Prepare daily activity reports, including admissions interviews and financial aid appointments
• Organize electronic and hardcopy records while maintaining accuracy and confidentiality
• Collaborate with campus departments to ensure smooth communication and daily operations
• Assist with special projects and additional administrative duties as needed

Qualifications

Education

• High School Diploma, GED, or equivalent professional experience required

Experience

• Previous receptionist, front desk, administrative, or customer service experience preferred
• Experience operating a multi-line telephone system preferred
• Experience in college admissions, higher education, or a student-focused environment preferred
• Familiarity with CampusNexus or similar CRM systems preferred

Skills

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills with a welcoming, professional approach
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office, including Word, Excel, Outlook, Teams, and SharePoint
• Ability to work independently and collaboratively with campus teams
• Strong problem-solving skills, professionalism, and accountability
• Flexibility to support occasional schedule adjustments as needed

Schedule

• Monday–Thursday: 10:00 AM – 7:00 PM
• Friday: 8:00 AM – 5:00 PM
• Rotating Saturdays (every other Saturday): 9:00 AM – 2:00 PM

Pay

Competitive hourly compensation of $23–$26 per hour, based on experience, qualifications, and other relevant factors.

Benefits

• 401(k) with company match
• Comprehensive health, dental, and vision insurance available first day of employment
• Life insurance options
• Paid time off (PTO)
• Paid parental leave
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support
• Career growth and professional development opportunities within aviation education