Campaign Operations Manager

About the role

The global demand campaigns team at Stripe is responsible for delivering marketing campaigns that build awareness and engagement for our various audiences, solutions, and products worldwide. Campaign operations serve as the crucial "engine" for these campaigns, ensuring operational rigor and process standardization through scalable, end-to-end workflows. We are actively reimagining the campaign lifecycle through AI-powered automation—and this role will be at the center of that transformation.

Responsibilities

• Collaborate with global, regional, and channel teams to architect and implement scalable operating models to support the end-to-end campaign lifecycle, from initial strategy and planning through execution, measurement, and optimization, ensuring seamless integration across various functions and geographies
• Consistently monitor and analyze the campaign production "supply chain" including tracking all key stages, handoffs, and friction points to drive meaningful efficiency gains
• Build and maintain an AI automation roadmap for the campaigns function, identifying high-impact opportunities to replace manual processes with intelligent, scalable solutions
• Lead the development, documentation, communication, and rollout of new or optimized internal processes in partnership with cross-functional teams
• Evaluate and implement new tooling, technologies, and systems to enhance campaign operational efficiency, including the integration and adoption of selected systems
• Track, analyze, and report out on key operational metrics and campaign performance, clearly communicating the health of the campaign supply chain, the impact of operational improvements, and the overall effectiveness of campaigns

Qualifications

• 10+ years of demand generation, program management, or campaign operations experience
• Proven expertise in partnering with regional teams and channel partners to build scalable, end-to-end workflows
• Proven ability to deploy AI-powered solutions within campaigns or demand generation with specific, measurable outcomes
• Working knowledge of current AI and ML landscape as it applies to campaign operations, including familiarity with LLMs, agentic frameworks, and intelligent automation platforms
• Excellent presentation, writing, and communication skills
• Appetite and ability to work through ambiguity, evaluate and recommend solutions, and drive clarity across complex, global stakeholder groups

Preferred Qualifications

• Deep understanding of marketing and how its varied disciplines work together
• Experience leading large, complex, global programs or initiatives
• Strong change management background and ability to communicate clearly and influence diverse stakeholder groups across global, regional, and technical teams
• Proven track record of designing and implementing internal processes to achieve efficiency and scale
• Experience with project management tools such as Asana, Monday.com, or Jira
• Experience at a highly dynamic, fast-growing growth tech company
• Experience in management consulting or program management roles

Pay and benefits

• The annual US base salary range for this role is $191,400 - $287,200.
• Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office). In-office expectations Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. Working remotely at Stripe A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office.