Campaign Operations Manager

About the role

The global demand campaigns team at Stripe is responsible for delivering marketing campaigns that build awareness and engagement for our various audiences, solutions, and products worldwide. Campaign operations serve as the crucial "engine" for these campaigns, ensuring operational rigor and process standardization through scalable, end-to-end workflows.

Responsibilities

• Collaborate with global, regional, and channel teams to architect and implement scalable operating models to support the end-to-end campaign lifecycle, from initial strategy and planning through execution, measurement, and optimization, ensuring seamless integration across various functions and geographies
• Consistently monitor and analyze the campaign production "supply chain" including tracking all key stages, handoffs, and friction points to drive meaningful efficiency gains
• Build and maintain an AI automation roadmap for the campaigns function, identifying high-impact opportunities to replace manual processes with intelligent, scalable solutions
• Lead the development, documentation, communication, and rollout of new or optimized internal processes in partnership with cross-functional teams
• Evaluate and implement new tooling, technologies, and systems to enhance campaign operational efficiency, including the integration and adoption of selected systems
• Track, analyze, and report out on key operational metrics and campaign performance, clearly communicating the health of the campaign supply chain, the impact of operational improvements, and the overall effectiveness of campaigns

Requirements

• 10+ years of demand generation, program management, or campaign operations experience
• Proven expertise in partnering with regional teams and channel partners to build scalable, end-to-end workflows
• Proven ability to deploy AI-powered solutions within campaigns or demand generation with specific, measurable outcomes
• Working knowledge of current AI and ML landscape as it applies to campaign operations, including familiarity with LLMs, agentic frameworks, and intelligent automation platforms
• Ability to build campaigns and programs from the ground up, orchestrating many moving parts across disparate functions
• Excellent presentation, writing, and communication skills
• Appetite and ability to work through ambiguity, evaluate and recommend solutions, and drive clarity across complex, global stakeholder groups
• Deep understanding of marketing and how its varied disciplines work together
• Experience leading large, complex, global programs or initiatives
• Strong change management background and ability to communicate clearly and influence diverse stakeholder groups across global, regional, and technical teams
• Proven track record of designing and implementing internal processes to achieve efficiency and scale
• Experience with project management tools such as Asana, Monday.com, or Jira
• Experience at a highly dynamic, fast-growing growth tech company
• Experience in management consulting or program management roles

Qualifications

• Experience working in a fast-paced, high-growth environment
• Experience managing multiple projects simultaneously
• Experience with data analysis and reporting
• Experience with campaign management software and tools
• Experience with AI and machine learning

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Pay

The annual US base salary range for this role is $191,400 - $287,200. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.

Schedule

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).