Calling All Client Service Stars - Entry Level Call Center

About the role

As a Customer Care Servicing Specialist, you’ll be the key point of contact between United Wholesale Mortgage (UWM) and our clients, maintaining long-established relationships and advising or directing clients as needed. This role is within the Customer Care team in Servicing and will focus heavily on phone contact with clients.

Responsibilities

• Accept incoming calls from clients
• Make outbound calls to clients
• Respond to emails from clients
• Work on various assigned reports
• Aid and oversee our sub-servicer
• Cross-train to learn other areas of our Servicing team

Requirements

Must Have Qualifications

• 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
• Excellent customer service and communication skills
• Strong analytical skills
• Proficiency in Excel, including vlookups, formulas, and PivotTables
• Proficiency in MS Office
• Self-motivated with a strong work ethic
• Comfortable in a fast-moving environment
• Ability to multitask and adapt
• Positive attitude and willingness to learn
• High school diploma or equivalent
• Onsite, full-time attendance

Nice To Have Qualifications

• 1+ years experience in mortgage servicing
• Bilingual in English and Spanish

Benefits

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision, and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to a large, state-of-the-art fitness center, including exercise classes (yoga, Zumba), sports leagues, and a full-size basketball court
• Wellness area with an in-house primary-care physician’s office, full-time massage therapist, and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store with healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi