Call Taker - ComTrans

ComTrans is a safety-sensitive company. Job descriptions are subject to change based on business necessity.

About the role

As a Call Taker, you will utilize the communication program and phone system to receive incoming calls from external customers requesting transportation. You will deliver a high level of customer service and data entry accuracy while meeting set standards.

Responsibilities

• Answer incoming calls
• Utilize the order system to enter client orders accurately
• Provide customers with trip details and confirmation numbers
• Ensure the customer's experience is responsive and professional at all times
• Conduct self-audits to ensure a high level of data entry accuracy
• Participate in workgroups to brainstorm improvements in efficiencies
• Reach call and data entry goals as set by Manager/Call Center Supervisor
• Adhere to work schedule

Requirements

• High School Graduate or equivalent (preferred but not required)
• At least 18 years old
• 1 year of call center experience (preferred)
• Flexible and able to meet organizational needs
• Communicate effectively in English, both verbally and in writing
• Well-organized, efficient, and able to prioritize duties
• Able to utilize computer programs such as Microsoft Office and learn internal systems
• Provide a high level of customer service to both internal and external customers
• Perform in a professional, businesslike manner to the highest standard of conduct
• Detail-oriented with a high level of accuracy
• De-escalate situations effectively
• Work independently and well with others
• Strong team player
• Use sound judgment; make timely decisions and solve problems
• Possess exceptional follow-up skills
• Work well under pressure

Pay

$20.00 per hour (non-exempt)

Benefits

Global Medical Response (GMR) and its family of solutions offer comprehensive benefit options. GMR is dedicated to delivering compassionate, quality medical care, primarily in emergency and patient relocation services. Core behaviors include keeping care at the center, raising your hand, seeking to understand, finding a way together, and being accountable.