Call Taker

Responsibilities

• Answering the phone in a timely manner
• Booking transportation calls for both ambulance services and wheelchair services
• Booking calls from our online referral sources
• Taking proper notes on calls, as to where the patient is going, which doctor, and floor for all calls with appointments, and state the reason for the appointment
• Verifying benefits and identifying who the primary payor is
• Attaching benefits to calls with proper file names
• Submitting authorizations timely
• Calculating the costs of private pay trips
• Sending out Letters of Intent for payment, with notes as to who is paying
• Sending facilities or doctors' offices Medical Necessity forms
• Verifying through workflows that you have double checked your days, calls for accuracy, and any authorization requests have been sent
• Prebilling the calls for the selected payors
• Clearing out the scan fax drive and attaching or printing any needed documents to calls
• End of shift duties
• Diligent adherence to protection of Personal Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) regulations
• Support and uphold established corporation and department policies, procedures, objectives, quality improvement, and safety standards
• Maintain positive behaviors, approaches, attitude, and commitment to interpersonal service to customers, visitors, and coworkers. Maintain a calm, non-emotional, and professional atmosphere in the organization at all times
• Attend scheduled department meetings and training sessions
• Adhere to all company policies and procedures
• Perform other duties as assigned by management

Qualifications

• Educational requirement: High School diploma or GED required. Bachelor's degree in a related field preferred.
• Experience: Two (2) years EMS customer service experience or related medical service preferred.
• Licenses: Ability to obtain Emergency Medical Dispatcher (EMD) Certification within 6 months (180 days) of employment. Current certification as a CT EMT preferred.
• Special Skills: Knowledge of Medicare/Medicaid Regulations, Knowledge of ICD-9 and ICD-10 Codes, Effective oral, written, and interpersonal communication skills, Ability to work in a team-like setting, sharing responsibilities, Ability to concentrate on fine detail with constant interruption