Call Taker

About the role

The Call Taker position at CONFIRE is responsible for receiving and evaluating requests for emergency and non-emergency service. This role involves accurately entering fire, emergency medical, and local government calls into the Computer-Aided Dispatch (CAD) system for dispatchers.

Responsibilities

• Receives emergency and non-emergency calls for service and inquiries from the public and enters information in the CAD system.
• Screens incoming calls to determine nature and urgency.
• Applies protocol questioning, provides pre-arrival instructions and adjusts urgency as needed according to guidelines.
• Provides general information to the public regarding regulations and department policies; transfers low acuity, or non-emergency calls to appropriate agencies.
• Provides vacation and temporary relief as required.
• Provides other duties as required.

Requirements

• Typing: Typing speed of 30 WPM.
• Background: Candidates must undergo and successfully complete a background investigation, including a fingerprint check, and medical examination.
• Shifts: Candidates must be available for all shifts. Incumbents will be required to work rotating shifts, including days, nights, weekends, holidays, and evenings, as well as mandatory overtime.
• Availability: CONFIRE operates 24 hours a day, seven days a week. Incumbents must be available to work rotating shifts, including nights, weekends, holidays, and graveyard shifts, as required to meet operational needs.

Qualifications

There are no specific qualifications mentioned in the job posting.

Skills

There are no specific skills mentioned in the job posting.

Benefits

There are no specific benefits mentioned in the job posting.

Pay

The salary range for this position is $30 WPM to $50+ WPM, with potential for negotiation based on experience.

Schedule

The position requires availability for all shifts, including days, nights, weekends, holidays, and mandatory overtime.