Call Centre - Service Advisor
Desira Group Plc, a trailblazer in the UK motor industry with a rich 50-year history, is expanding its highly successful Service Call Centre and Customer Services Team.
About the Role
As a Call Centre Service Reservations Advisor, you'll play a crucial role in our ten service departments. Your responsibilities will include:
- Answering and making inbound and outbound service calls
- Maximizing service bookings
- Providing first-class service to our valued customers
No prior experience is necessary; we provide full training to ensure your success. However, a background in the Service department of a Franchised dealer or Call Centre would be advantageous.
Requirements
- Strong communication skills
- Excellent organisation and attention to detail
- Ability to work collaboratively as part of a team
Benefits
- Competitive basic salary and an attractive bonus scheme
- Generous 30 days annual leave, including bank holidays
- Continuous training and development for career progression
- Pension scheme
- Life insurance
- Recommend a friend scheme
- Staff discounts
About Us
Desira Group Plc is a company with over 50 years of trading heritage and an influential player in the UK motor industry. We employ over 200 staff across East Anglia within our diverse range of Sales and Aftersales dealerships, including Geely, Changan, Nissan, Suzuki, Isuzu, OMODA, JAECOO, LEVC, Fiat, Citroen, Peugeot, Jeep, Abarth, MG, and easypeasy Bosch. We value motivated, dedicated staff who take pride in their work and are committed to continually improving the Desira customer experience.