Call Center Training Coordinator

Responsibilities

• Deliver and coordinate high quality training for Card at Once Technical Support employees
• Maintain training records and procedures
• Create and implement processes and procedures
• Manage planning and tracking of all training and development initiatives
• Assess employee skills
• Conduct certifications, cross training, refresher training, and follow ups after training or corrective actions
• Collaborate with managers to identify training needs
• Perform quality reviews and spot checks
• Provide feedback on new processes
• Support leaders in delivering training materials

Qualifications

• 3 years of call center training experience
• Bachelor’s degree or higher
• TWI certification preferred
• Public speaking skills
• Conversational English required
• Proficient in Microsoft systems
• Experience developing and implementing company-wide training programs