Call Center Technical Support Representative

About the role

MCI is a fast-growing tech-enabled business services company offering CX, BPO, and XaaS solutions across various industries. We employ over 10,000 professionals in 10+ countries, focusing on customer experience, business process outsourcing, and IT services.

Responsibilities

• Provide first-level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions.
• Document all technical issues and resolutions in the system.
• Escalate unresolved issues to higher-level support teams.
• Stay updated on product knowledge and technical procedures.
• Maintain high customer satisfaction through effective communication.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Basic understanding of computer systems and troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Previous tech support or IT helpdesk experience is a plus.

Qualifications

• All positive, and driven applicants are encouraged to apply.
• The Ideal candidates for this position are highly motivated and dedicated.

Benefits

MCI offers a competitive compensation and benefits package, including health benefits, retirement savings, disability insurance, life insurance, and paid training. We also provide a fun, engaging work environment with a casual dress code and opportunities for career growth.

Pay

Starting compensation is based on experience.

Schedule

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Skills

• Tech-savvy.
• Helpful and supportive.
• Good communication skills.
• Problem-solving abilities.

Benefits

• Paid Time Off.
• Incentives & Rewards.
• Health Benefits.
• Disability Insurance.
• Life Insurance.
• Career Growth.
• Paid Training.
• Casual Dress Code.