Call Center Support Specialist

Job Summary We are seeking a Call Center Support Specialist for a contract opportunity supporting public sector election operations in Fort Lauderdale, FL. This role is ideal for a detail-oriented customer service professional who enjoys helping the public, answering high-volume calls, and providing accurate information in a structured office environment. The Call Center Support Specialist will assist voters and members of the public with election-related questions while maintaining accurate records and protecting confidential information. This is a great opportunity to gain valuable government and public sector experience in a professional, team-focused environment with clear procedures, supportive leadership, and meaningful community impact. Key Responsibilities Answer a high volume of inbound calls in a courteous, professional, and timely manner. Respond to questions related to voter registration, election dates, voting methods, vote-by-mail, polling locations, precinct information, and related services. Research voter records using internal systems and provide accurate information based on established procedures. Enter, update, verify, and maintain data accurately in designated computer systems. Document caller interactions and protect confidential voter information in compliance with policies and procedures. Provide administrative and clerical support as needed during election operations. Compensation And Benefits Pay rate: $22 per hour. Job type: Contract/Temporary. Assignment length: Approximately 2 months. Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m. Schedule may include evenings, weekends, and holidays based on operational needs. Work location: On-site in Fort Lauderdale, FL. Pre-employment requirements: Background screening and drug screening are required. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1171 ]]>