Call Center Specialist - LJ Pain Treatment Center - 140802

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service.

About the role

Under the direction of the Clinic Manager, the Call Center Specialist is the first point of contact for patients scheduling appointments. Performs and coordinates call center patient duties including answering a high volume of calls, scheduling appointments, registration, authorizations, and referrals. Serves as a resource for patients, physicians, staff, and ambulatory care service managers. The incumbent will work between Hillcrest and La Jolla campuses. This position is for an 80% FTE opening.

Responsibilities

• Answer a high volume of calls and schedule appointments
• Handle patient registration, authorizations, and referrals
• Serve as a resource for patients, physicians, staff, and ambulatory care service managers
• Perform other related duties as required
• Float to other sites to provide coverage as needed

Requirements

• Three (3) years previous related experience in a large complex healthcare setting
• Demonstrated knowledge of third party payors including federal, state, and private health plans
• Call Center experience
• Strong problem-solving ability by using good judgment to assist customers and ensure their expectations are met
• Demonstrated computer skills and ability to work between multiple systems during calls
• Ability to work in an interactive environment with excellent customer service skills both in person and over the phone
• Excellent communication skills with the ability to communicate clearly both verbally and in writing
• Professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability
• Strong organizational skills with ability to set priorities, handle deadlines, and manage conflicting demands with limited supervision
• Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion

Preferred Qualifications

• EPIC, ORSOS, PCIS, and IDX experience
• Experience working in a pain clinic

Special Conditions

• Must be able to work various hours and locations based on business needs
• Employment is subject to a criminal background check and pre-employment physical
• If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable

Pay

Annual Full Pay Range: $60,865 - $75,669 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $29.15 - $36.24

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

Schedule

• 80% FTE (approximately 32 hours per week)
• Days, 8-hour shifts, Monday-Friday