Call Center Specialist | Hiring Now | Onsite- Pittsburgh

The Role

As a Patient Support/Call Center Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment. You’ll conduct outbound outreach to support patients in completing key steps in their prescription journey. You’ll serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently. You’ll assist with insurance verification, benefits coordination, and financial assistance programs. You’ll support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams. You’ll research and resolve patient issues using internal tools and resources. You’ll accurately document all interactions and key insights to ensure a seamless patient experience. You’ll meet and exceed performance goals related to quality, productivity, and patient satisfaction. You’ll identify trends or gaps in the patient experience and share feedback to improve processes and products. You’ll maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies. You’ll continuously learn and adapt to new products, workflows, and program updates.

What You’ll Do

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Aid in insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights to ensure a seamless patient experience
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
• Continuously learn and adapt to new products, workflows, and program updates

Qualifications

• A high school diploma or GED required; an Associate’s or Bachelor’s degree is a plus
• Prior customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Location & Schedule

• Full-time, hourly role
• On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Multiple scheduling options available, including 4-day workweeks
• Shifts scheduled between Monday–Friday, 8:00 AM – 9:00 PM EST
• Rotating Saturday shifts (9:00 AM – 5:00 PM EST)
• Schedules may evolve based on business needs

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Daily meal stipend (onsite)
• Free shuttle service and onsite parking
• Pre-tax transit benefits

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.