Customer Care Specialist - Coatesville, PA

Primary Purpose of Position

Constellation PowerLabs Customer Care Specialist provides customer service for all testing and calibration services. This position is the single point of contact for assigned customers and acts as the advocate for customer care and support.

Duties And Accountabilities

• Establishes customer priorities that includes ensuring the organization accomplishes customer requirements and expectations.
• Processes customer requests for outsourced testing and calibration services and procured materials.
• Creates and manages vendor purchase orders assuring appropriate terms, quality, and technical requirements.
• Manages vendors and keeps the customers informed of schedule updates.
• Handles routine request for quotes (RFQs), due date commitments, and expediting of services.
• Provides status updates, facilitates repair transactions, and schedules pick-up and deliveries to clients.
• Collaborates with PowerLabs technical staff and the Sales and Marketing team in fulfilling customers' testing and calibration needs.
• Coordinates and schedules customer onsite testing and calibration services.
• Liaises between the support of technicians and engineers in the field performing customer onsite services, including processing purchase order (PO) revisions and coordinating technical support of field personnel.
• Affirms that onsite services are closed out to provide value to the customer and PowerLabs.
• Works with Constellation Nuclear plants to ensure equipment availability for outages.
• Collaborates with PowerLabs Sales and Marketing in promoting the services of Constellation PowerLabs.
• All other job assignments and/or duties pursuant to company policy or as directed by management to include but not limited to: (Department duty coverage and/or call out and positions outside of department in support of emergent activities etc.)

Minimum Qualifications

• Associate's degree in a technical discipline or business related field with 1 year of related experience OR
• High school diploma/GED with 3 years of related experience

Preferred Qualifications

• Customer service experience
• Experience in procurement of services or materials
• Experience with managing or coordinating projects

Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Pay

Expected pay range of $21.54 to $26.92/Hr., varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Schedule

N/A

Benefits

In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.