Call Center Specialist - Hawaii

Requirements

• Prior experience in: High-volume call centers, Customer service roles such as (Funeral Assistant, Veterinary Technician, Hospice) etc.
• Familiarity with Funeral Assistant, Medical, Veterinary Technician, or Hospice environments (strongly preferred).
• Reliable wired Ethernet internet connection required (Satellite internet and 4G/5G hotspots are not supported).
• Ability to quickly learn and navigate multiple software platforms, including: Google Workspace (Gmail, Calendar, Maps), Scheduling and phone systems, Zoom, and internal communication tools.
• Comfortable working independently and succeeding with minimal peer interaction.
• Strong attention to detail, adaptability, and ability to exceed expectations in a growing organization.
• Dependable and punctual, expected to be present and on time for every scheduled shift and meeting.
• Ability to attend and complete a mandatory 2-week training program at the start of employment (Training attendance is mandatory and an essential function of this role; employment will not begin without full participation).

Benefits

• Medical Insurance Plans, including a 100% employee-funded HSA option.
• Dental and Vision Insurance.
• Company-funded Wellness Resources (Mental, Financial, and Physical Health).
• Life Insurance (Basic, Voluntary, and AD&D).
• Short-Term and Long-Term Disability Insurance.
• Roth 401(k) with a 3% company match.
• Generous Paid Time Off.
• Paid Parental Leave.
• Bereavement Leave.
• Ongoing Training & Professional Development.
• Pet Insurance.

Schedule

Shift Hours: 6:00PM - 2:00AM (HST)

Schedules include evenings, weekends, and holidays.

Compensation

Hourly, non-exempt position.

Starting pay: $16.50 per hour.