Call Center Specialist - H&V Call Center - Ft. Wright E1 - Full Time - Days

Responsibilities

• Answers incoming telephone calls, schedules appointments, and directs call questions.
• Performs phone system/answering service functions.
• Responds to patient, prospective patient, legal guardian, and POA inquiries courteously and professionally.
• Schedules patient visits to optimize satisfaction, provider utilization, and treatment room efficiency.
• Obtains, records, and updates patient information according to Medicare, State, and Federal guidelines.
• Manages various work queues in EPIC EMR as needed.
• Verifies referrals and performs pre-certifications as necessary.
• Typing, mailing, and faxing of correspondence and patient materials as required.
• Ordering office supplies and maintaining a clean workspace.

Qualifications

• High School Diploma or equivalent
• One to three years' experience in customer service
• Medical office experience and one year of prior scheduling experience preferred
• Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required
• Must be able to multi-task and maintain confidentiality
• Strong verbal and social skills to facilitate respectful interactions with patients, physicians, and colleagues
• Excellent customer service skills
• Basic math skills
• Analytical skills to make decisions based on the facility and clinical situation
• Knowledge of and compliance with HIPAA privacy requirements