Call Center Representative - Full Time

Job Duties

• Interact with members via phone, e-mail, chat and other media as appropriate.
• Answer member questions concerning their accounts and Credit Union services.
• Promote the sale of Credit Union products and services.
• Provide members with information necessary to make informed decisions regarding their financial transactions.
• Process a variety of member transactions such as check orders, balance information, fee disputes, etc.

Qualifications

• A high school graduate or equivalent.
• Up to two years of customer service experience; sales/retail sales experience preferred.

Skills/Abilities

• Strong typing abilities.
• Good verbal public relations skills.
• Communicate verbally and in writing.
• Able to operate calculator, word processor, and related computer applications.
• Well organized.
• Strong commitment to cross selling and overcoming objections when cross selling applicable products and services.
• Maintain confidentiality of member data.

Benefits

• Paid Time Off.
• Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability.
• Tuition Reimbursement Program.
• Holiday pay at 8 hours per observed holiday.
• Free Financial Planning Assistance.
• 401k up to 3% match and 5% Profit Share.