Call Center Specialist

About the role

Luxury Bath Technologies is one of the fastest-growing brands in the acrylic bath remodeling industry. We provide custom bath remodeling solutions that enrich the lives of our customers with bathrooms that are attractive, durable, and maintenance-free. Luxury Bath of Mid Atlantic is seeking a Call Center Representative for our [insert city, state] market and surrounding areas to join our winning team.

Responsibilities

• Deliver scripted pitches to homeowners
• Adjust messaging to meet the needs of specific customers
• Handle questions and overcome objections professionally
• Collect homeowner information (name, address, phone number, etc.)
• Set and confirm appointments for in-home consultations
• Enter appointment and customer data into the system
• Maintain detailed and accurate records of all conversations
• Cookordination appointments with canvassers and sales representatives
• Conduct quality control calls
• Answer inbound calls from potential customers
• Follow up with homeowners after initial contact
• Update lead information and maintain reports

Qualifications

• Strong customer service and communication skills
• Knowledge of sales and marketing principles (preferred)
• Previous experience in a call center, telemarketing, sales, or customer service (preferred, not required)
• Experience in the home improvement industry is a plus, but not required
• Proficiency with basic computer applications
• Ability to multitask and stay organized in a fast-paced environment

Pay & Schedule

Competitive hourly pay ($15–$30 based on experience) | Hybrid work schedule (flexibility between office and home)

What We Offer

• Career growth opportunities, including potential advancement to management
• Ongoing training and support

Ready to Apply?

Apply today and start building your career with Luxury Bath of Mid Atlantic! Powered by JazzHR