Call Center Specialist

About the role

Luxury Bath Technologies is one of the fastest-growing brands in the acrylic bath remodeling industry, providing custom bath remodeling solutions that enrich the lives of customers with attractive, durable, and maintenance-free bathrooms. Luxury Bath of Mid Atlantic is seeking a Call Center Representative to join their winning team.

Responsibilities

• Deliver scripted pitches to homeowners
• Adjust messaging to meet the needs of specific customers
• Handle questions and overcome objections professionally
• Collect homeowner information (name, address, phone number, etc.)
• Set and confirm appointments for in-home consultations
• Enter appointment and customer data into the system
• Maintain detailed and accurate records of all conversations
• Cookordination appointments with canvassers and sales representatives
• Conduct quality control calls
• Answer inbound calls from potential customers
• Follow up with homeowners after initial contact
• Update lead information and maintain reports

Qualifications

• Strong customer service and communication skills
• Knowledge of sales and marketing principles (preferred)
• Previous experience in a call center, telemarketing, sales, or customer service (preferred, not required)
• Experience in the home improvement industry is a plus, but not required
• Proficiency with basic computer applications
• Able to multitask and stay organized in a fast-paced environment

Pay & Schedule

Pay range: $15–$30 per hour (based on experience)
Schedule: Hybrid (3 days in-office, 3 days remote)

What We Offer

• Competitive hourly pay ($15–$30 based on experience)
• Hybrid work schedule (flexibility between office and home)
• Career growth opportunities, including potential advancement to management
• Ongoing training and support

Ready to Apply?

Apply today and start building your career with Luxury Bath of Mid Atlantic!