Call Center Service Representative

Launch a meaningful career in customer service and financial services with Kohler Credit Union. This entry-level opportunity is ideal for individuals looking to grow a career in financial services, member support, and customer care.

About the role

As a Full-Time Member Service Representative in our Contact Center, you will serve as a trusted resource for our members by providing personalized support, answering questions, and helping them find solutions that meet their financial needs. Training for this position will take place at our Sheboygan, WI location, with the opportunity to transition to our Rapids Road - Manitowoc Branch after successfully completing the training program.

Responsibilities

• Provide exceptional member service through phone calls, chat, email, and secure messaging
• Assist members with account questions, account maintenance, and service requests
• Resolve concerns by providing accurate information and timely solutions
• Support debit card services, account updates, mobile deposit verification, and other banking needs
• Educate members on financial products, services, and digital banking tools
• Identify opportunities to recommend solutions that align with members’ financial goals
• Maintain accuracy while following banking regulations, security procedures, and compliance requirements
• Collaborate with teammates to meet service expectations and member satisfaction goals
• Participate in ongoing training and professional development opportunities
• Create positive interactions that strengthen long-term member relationships

Requirements

• High school diploma or equivalent
• Previous customer service, contact center, retail, hospitality, or sales experience preferred
• Strong verbal and written communication skills
• Ability to multitask while navigating multiple systems and resources
• Excellent problem-solving skills with a focus on customer relationships
• Strong attention to detail and commitment to accuracy
• Ability to follow security, compliance, and regulatory guidelines
• Legally authorized to work in the United States without current or future visa sponsorship

Pay

Starting wage of $17.45–$19.50 per hour.

Schedule

This position is scheduled Monday through Thursday from 8:00 AM to 5:00 PM, Friday from 8:00 AM to 6:00 PM, and includes a rotating Saturday schedule from 9:00 AM to 12:00 PM.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Tuition assistance
• Opportunities for career growth and advancement